We take Visa We take Mastercard We take Delta We take Solo We take Maestro We take Paypal

ORDERING POLLYTONE PRODUCTS

Click This Image To Browse Our Catalogue

You can view our online catalogue and shop via our online shopping cart. All major credit/debit card payment are taken by secure server. Paypal now accepted.

You can send your cheque/postal orders made payable to "Pollytone Records", P.O. Box 124, Ruislip, Middx, HA4 9BB. England

Cash by registered mail. We do not take responsibility for the non-arival of mail.

View our catalogue page for prices, all prices are in Pounds Sterling

All prices are inclusive of U.K. postage & packing, Europe & The Rest of the World add 1.70GBP for each item, 3.75GBP for registred signed for delivery EU and Rest of World

Pollytone Records Catalogue Main Page

POLLYTONE RECORDSŪ - TERMS & CONDITIONS

ORDERING:

Our catalogue is generally updated on a regular basis. New items are added and out of stock items are deleted. The 'search' facility shows all items currently available on the last update but if a item has limited stock and has since run out we would notify you that your order was unsuccessful and offer to re-order or suggest alternatives.

SECURITY OF ON-LINE ORDERING:

We use a secure server to receive your credit/debit card details. The secure server site is a SSL* dedicated server and encrypted to 128 bits which is the standard for high security encryption. Your credit/debit card authorisation will be processed directly through Pollytone RecordsŪ and no third party processing is involved.

*Secure Sockets Layer or SSL is simply a method for viewing a website with complete assurance, that what you are seeing cannot be viewed by a third party. When you enter your credit card information, you will see a small "lock" or "key" appear in your browser. If you see this, you can be confident that what you are typing into a form or viewing cannot be viewed by anyone else. We do not store card details. If you have any security issues the contact persons are the site owner - Val Bird info@pollytone.com or the webmaster internet@pollytone.com

DISPLAY OF PRICES:

The price of each item is displayed in the shopping cart and against search results. This price is inclusive of VAT, post, and packing within the UK, Northern Ireland and Channel Islands.

POST & PACKING:

All prices are inclusive of U.K. postage & packing, Europe & The Rest of the World add 1.70GBP for each item, 3.75GBP for registred signed for delivery EU and Rest of World

POSTAGE TIMES:

UK: Orders should arrive in 3 working days. Western Europe: usually 4working days.

Outside of Western Europe: Two weeks on average. (The Post Office estimates for three days to Eastern Europe and four days to the rest of the world, although customs can add to this time.)

IMPORT DUTY:

Customers placing orders outside the EU may have to pay import duty. We word our Customs Declarations to show that goods are for personal use and not for trade, in order to reduce any payments that local Customs may charge.

FAULTY GOODS:

All our items are checked and packed with suitable packaging so there should normally be no problems. However if the goods supplied to you are 'not suitable for the use that they were intended for' (e.g. the CD sticks or does not play), we will accept returns for reimbursement. This complies with the UK Sale of Goods Act. This does not affect your statutory rights as a consumer.

ORDER CANCELLATION:

The Consumer Protection (Distance Selling) Regulations requires traders, unless the law permits otherwise, to give the consumer the right to cancel their order within 7 working days without giving a reason. In the case of goods received the 7 working days must start from the day after the day the customer receives the goods. Pollytone RecordsŪ will comply with the above regulations. You must ensure that you take reasonable care of goods and return them to us in the condition that they were sent to you. For example, we cannot accept cancellations on CDs where the shrinkwrapping (or other seal) has been removed.

If you decide to cancel your order you should immediately contact us by phone +44 (0)1895 638584 - or email: info@pollytone.com . If we receive your cancellation before goods are despatched we will refund your money within 30 days. In the event that the goods have already been despatched, or have been received by you, and we receive notice of cancellation we will refund your original purchasing costs but not the cost you incur in returning the cancelled goods to us.

PAYMENT:

ON-LINE:

All major credit cards accepted. We now take Paypal payments. Postage will be accounted for automatically where applicable

OFF-LINE:

Cash: only by special delivery/registered mail (at your own risk.) Cheques: Only cheques drawn on an UK bank are acceptable. All cheques should be made payable to: 'POLLYTONE RECORDS' International Money Order is not accepted due to problems in the past. Postal Orders: All Postal Orders should be uncrossed and made payable to 'POLLYTONE RECORDS' Credit Cards: Please supply: Card holders name & address b) Card number c) Expiry date Debit Cards: Switch & Solo - Please supply: a) Card holders name & address b) Card number c) Valid from date d) Expiry date e) Issue Number. Your card will be debited to 'POLLYTONE RECORDS' - (no third parties are used for card transactions), and all card processing is made off-line. This stops you being charged for out of stock items, and is more secure. If you are sending cash through the post, please send it in a Registered Letter (at your own risk).

YOUR PERSONAL DETAILS

Your credit card details are only recorded on-line on a secure server. We then process the order and delete these details. Your details will not be given to any third parties

COMPLAINTS:

We will deal with any complaints that you have fairly, effectively and quickly (within 5 working days). Any complaints will be dealt with in strictest confidence. If you make any complaints, we ask that you inform us as to how our procedures can be improved, and give as much detail as you can, in order that we can help you to resolve any problems. Just contact us using the contact details below.

During the period of any dispute, we promise to keep you appraised of all developments. In the event that we are unable to resolve any dispute speedily because of the late arrival of information from third parties, we will re-imburse you before resolution of the dispute so that you are not 'out of pocket'.

YOUR PRIVACY:

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent or joined our e-mailing list.

We will not pass your e-mail address to anyone else.

The type of information we will collect about you includes: Your name and address Phone number - if advised by you Email address Credit/debit card details Your I.P. Address. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information, which we hold, will be held securely in accordance with our internal security policy and the law. Our internal security policy means that your personal data is kept in a purpose-built database off-line, and is only accessible to Pollytone RecordsŪ, who are responsible for all security on this site and also for maintaining accurate data.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser (this cookie will NEVER contain your credit card numbers). You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please email us.

CONTACT INFORMATION:


Send all correspondence to:

Val Bird

Pollytone RecordsŪ

P.O. Box 124

Ruislip

Middx

HA4 9BB

England

Telephone: 01895 638584

International dialling code: +44 1895 638584

email:info@pollytone.com

DISCLAIMER:

We reserve the right not to deal with anyone, should we suspect that the information provided to us is incorrect, or the credit card numbers are invalid. However, we will advise our reasons for declining orders where possible, although we will not be held to long and unreasonable correspondence on these and similar matters.

Valerie Bird T\A Pollytone RecordsŪ

VAT GB 629 3169 23